Login and Password Management FAQ

Data security is very important to Amplify. For that reason, we have measures to ensure the security of your mCLASS password.

An mCLASS Account Administrator provides a unique email address for each new staff member, and the mCLASS system sends a temporary password to the provided email address. The first time new staff members log on to mCLASS:Home, they are prompted to change the temporary password to a personal password.

  1. What should I do if I don't know my user name?

    Ask your mCLASS enrollment contact (usually the person who created your account) for your mCLASS user name.
    Alternatively, if you recently had an mCLASS account created for you, check your email for a message titled "A new mCLASS account has been created for you." Follow the instructions in this message.

  2. What should I do if I don't know my password?

    On the mCLASS:Home Login page, click Forgot password?. Enter your user name and your email address and click Send. Check your email for a message from Amplify titled "Your mCLASS password has been reset." Follow the instructions in this message.

  3. What if I don't know which email address is registered with my mCLASS account?

    In most cases, your mCLASS account email address is the same email used for any official business at your institution. Ask the mCLASS enrollment contact at your institution for the email address registered with your account.

  4. What if I can't access the email address registered with my mCLASS account?

    If you no longer have the user name and password for that email address, ask the mCLASS enrollment contact at your institution to change the email address for your account. When your email address is changed, you will receive an email message titled "Please verify your mCLASS email address." Follow the instructions in this message.
    If you know your user name and password, log in to mCLASS:Home and go to your User Profile by clicking your name in the header. Enter your email address in the Email box and click Save Changes. Go to your email and look for a message titled "Please verify your mCLASS email address." Follow the instructions in this message.

  5. What if I don't receive the email with my user name and temporary password?

    On rare occasions, individual or district spam filters may block this email. Please check your spam folder. If your district spam filter is blocking the verification email, please contact Amplify Customer Services.

  6. When I try to log in, I receive a message saying "This user name/password combination was not found in the mCLASS system." What can I do?

    Try to enter your user name and password again. If this is not successful, click Forgot password?. Enter your user name and email address and click Send. Amplify immediately sends an email message with a temporary password to the email address you provided. You are prompted to change this temporary password to a personal password the first time you log in to mCLASS:Home.
    If you do not know your user name or the email address for your mCLASS account, please review questions 1, 3, and 4 above.

  7. What if I have more than one user name and use the same email address?

    You are allowed to have multiple user names with the same email address as long as each user name is for a different school or district.

  8. What if I share my email address with other staff members at my institution?

    Each mCLASS user account must be associated with a unique email address.

  9. Can I use the temporary password you send me as my permanent password?

    No. You are required to change your temporary password to a personal password when you log on to mCLASS:Home. Temporary passwords cannot be used to set up or sync the mobile device you use for assessing.

  10. After I change my password, is there anything else I need to do?

    Yes. If you assess students with a mobile device, you need to enter the new password on your device before you can sync. For instructions on updating the password, locate the instructions for your device in the Mobile Device Setup Guide for Assessors.

  11. Is there a limit to the number of times I can try to log in before I am locked out of the system?

    If you cannot provide the correct user name and password combination in 10 consecutive login attempts, you are blocked from logging in to mCLASS:Home for 15 minutes.

  12. Why does the mCLASS system require my email address?

    We need a current email address so we can communicate with you if you lose or forget your password.

  13. What else will you do with my email address?

    Amplify does not share email addresses with third parties. We occasionally use email to communicate important product and service updates. If you prefer not to receive these messages, you may opt out at any time.

  14. What happens if I do not log in to mCLASS:Home and change my temporary password this school year?

    Your mCLASS user account may not be available for the next school year, and your school's mCLASS enrollment contact will need to add you to the system again. As long as the new account is created with the same first name, last name, and primary staff ID, you retain your original user name and can access your historical data from the new account.

For additional support, contact Amplify Customer Services at help@amplify.com or (800) 823-1969, option 3.

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